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Stuff you
should know when
subscribing...
PLEASE read this page!
We have found that the most common subscription problems are due to users
entering incorrect or incomplete information during the payment process!
The
time you spend here will insure a smooth transition to your subscriptions.
Nicknames
The payment forms will NOT
create nicknames for you. If you enter an incorrect spelling, you may actually
be paying for someone else's account unintentionally. This is a VERY
frequent mistake!
Paltalk will not modify subscriptions for vanity.
Once you subscribe for a nickname you are stuck with it! Be sure you
are happy with your choice BEFORE you subscribe.
When you subscribe to Paltalk Plus, you must
subscribe for a currently active Paltalk account. You should be able to log
into, and use this account right now! If you do not have a currently
active Paltalk nickname you will need to download Paltalk, install it, and then
create an new
nickname.
You should write down the exact spelling of your chosen
nickname and pay close attention to any spaces, underscores, numbers etc.... Jerry102 is not the same as Jerry 102 or Jerry_102.
click
HERE to
learn how to create
a new nickname
When buying accounts for your friends please pay close
attention to the spelling of their nicknames just as you have done with your own
subscription. They must also have active accounts on Paltalk.
Be sure to use your OWN
valid email address when
buying subscriptions for friends. This assures that you can stop any
recurring charges to your card.
click
HERE to
find out how to
keep your email address up to date
Email
address
Be sure that the email address that you enter on the
subscription page is a valid email address that you
check daily.
All confirmation emails and information regarding your account will
be sent to this address. This includes expiration notifications and
payment information. If you enter a bogus email address you will not get any
of this critical information!
Since you are becoming a subscriber you have no fear
of getting advertisements, because as a member you are excluded from these
ad-mails. The only ad-mail you will get is those that you have
chosen to 'opt-in' when you initially registered with Paltalk. You
may stop those emails by clicking the unsubscribe link (usually located on
the bottom of the mail) the next time you receive one.
note: We suggest that you use a POP3 email
address when subscribing. This is usually what your ISP provides you
with. Web based email accounts are much more easily hacked or
stolen, which can result in password theft. Protect your account by
using safe and secure email.
see
updating
your email address
Postal
codes
Postal codes vary from country to country. If you live in
the USA use your 5 digit ZIP code. If you live outside of the USA your postal
code may be only 4 digits long. If this is the case enter a 0 (zero) in front of
your postal code when entering your information. Example.. post code 3456 = post
code 03456. If your postal code is longer just enter it in it's entirety.
Post codes cannot contain spaces. If your post code
has a space in it, just remove the space when entering it. Example:
If your post code is T52 978, you would enter T52978.
Getting
Started with your new subscription
When you subscribe to Paltalk, there is
nothing to download! We automatically make a note of your new
subscribed status within your Paltalk account. The next time you login
to Paltalk, your nickname should appear in blue or green (depending on
subscription level), and you should not see any banner advertising. If you still see advertising, select 'preferences' from
the 'setup' menu on the main 'pal list window'. Now select the 'banners'
tab on the setup window. Uncheck everything! You will also now be able
to enjoy enhanced video in all Paltalk chat rooms and with family and friends.
Paying by
Credit Card
Paltalk currently accepts American
Express, Visa, and Mastercard. We are adding Discover and Diners Club
in the near future.
note: Visa Check Cards work just like a Visa
credit card.
Be sure your credit
card is not expired and that your account is in good standing. It may
also be helpful to have a recent billing statement handy. The reason for
this is to be absolutely sure that the information you are about to
enter matches your statement. You will be asked for your name and
billing address. If the information does not match your statement your
credit payment will not go through.
Check your card to be
sure it has the new 3 or 4 digit security code printed on it. This is
usually on the back of your card near the place where you write your
signature. Some cards have it located on the front just above your last
name. This information is required to be entered in order to prevent
fraud.
pay by credit card Paying by
Check or Money Order
When sending a check or Money Order by mail please allow at least 14
business days for your account to be activated. Payments take time to be
processed and your account cannot be enabled until we receive verification of
payment from the banking system. There is a $5.00 processing fee attached to all
payments made by mail. Please be sure to add this amount to your payment
when sending it.
Send your payment to:
Paltalk Team
AVM Software
P.O. BOX 326
Jericho, NY 11753
U.S.A.
pay by check or
money order
Renewing
Your Subscription
If you selected "auto-renew" on your
credit card payment form, your account will be charged again upon
expiration of your current subscription. This is done with your
consent to assure no lapse of service. Before the charge takes place
you will be notified by email and have the option to cancel your
subscription before the automatic renewal takes place.
If there has been a
rate increase your card will be charged at the new rate. Again, you may
cancel before any charge is made.
If you want to stop
automatic renewal, simply click the unsubscribe link when you get your
email notification. The unsubscribe link is also contained in the
original subscription confirmation email we sent you. You may also login
at
http://my.paltalk.com at any time to cancel auto renewal or update
your email address. Make sure your Paltalk account has your current
email address.
cancel
recurring charges to your credit card
Canceling
your Subscription
At the end of your current subscription,
you will receive an email informing you that your subscription is about
to expire. If you paid by credit card and selected "auto-renew", your
account will be automatically charged if you do not reply. You have the
option to stop this automatic charge by clicking the unsubscribe link
included in the email. If you do not have your email, login at
https://my.Paltalk.com to cancel auto-renewal. (NOTE: This link is
ONLY for PalPlus6 subscriptions.)
If you paid by check,
money order, or pay-pal, you will need to submit payment again to avoid
a lapse of service. To cancel simply let your subscription expire
without submitting a new payment.
If you need a refund or
were charged multiple times because you pressed the submit button too
many times, email commercehelp@corp.Paltalk.com
Banned Paid Accounts
If you break the Paltalk terms of service,
we reserve the right to terminate your service with no refund.
Purchasing a PalPlus6 subscription does NOT grant license to break
Paltalk policy. If you feel that you have been banned unfairly contact
any Paltalk helper or admin for help.
Most Paltalk bans are
temporary and expire in a few days. If you get banned please just serve
your time and return when the ban has expired. Harassing Palhelpers or
disrupting help lobbies only inflames the situation and may even result
in a harsher penalty.
see
bans and
restrictions
Billed Multiple Times for
Paltalk Service
Sometimes when you submit your payment
information, the bank which issued your credit card puts a temporary
hold on funds even though your credit transaction was declined. This
does not mean funds were taken from your account, your funds are on
"hold". Your bank may hold additional funds each time you submit the
Paltalk payment form. If we inform you that the payment was
declined, the funds will not be transferred to Paltalk. The bank
should release the "held" funds within 7 days.
see charged multiple times
Secret
question and answer
If
you intend to subscribe to any of our services you need to be aware of our
new 'nickname
security' methods.
When you subscribe to any of our services we automatically enable
'nickname security' on your account.
Nickname security protects your account by
demanding your 'secret
question and answer' if you log in from a different computer.
If you do not know the 'secret
question and answer' that you chose at registration DO NOT subscribe
for this nickname!
Make a NEW nickname
and be sure to save your registration information in a safe place before
subscribing!
click
HERE
to learn how to
create a new
nickname
Ready to pay?
Pay by Credit Card
Pay by PayPal
Pay by Western
Union
Pay by Check or Money
Order
Exchange
rates
All funds and rates are based on the
American dollar. The current currency
exchange rates will effect the
amount charged to your account when paying by credit card.
If you are paying by mail be sure to add the $5.00 transaction fee to
the subscription rate, then convert that rate from American dollars to
your local currency. This is the amount you will need to send in the
mail.
Click
HERE for a
currency
converter powered by
bankrate.com
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